Here's a list of our most frequently asked questions.
Still can't find an answer? Feel free to call us!
No, we will mail you a box - simply put your device in the box and use the included return label to send it back for free!
Most customers receive their payment email within a week of mailing in their device!
We will send you an email where you get to select between three different options: printable e-check, ACH deposit, or traditional check through the mail. More options, for faster payment!
Your quote is good for 14 days from when you submit it; if it isn't postmarked by then, you are eligible for the quote we were offering on the day you mailed it; but we'll always reach out to confirm a price change first!
For most devices the charger is not required to receive your full quote, however for certain products, such as watches, the charger is required. If anything besides the device itself is required it will be specifically mentioned in the item condition section!
Today's electronics are very valuable and we try to maximize their value when offering you a quote. Because we refurbish everything in house we're able to keep margins low and offer you the best possible price.
Because of the high rate at which new devices come out, it is very easy for a device to quickly become outdated. Also, many factors affect price such as brand, carrier, and many others. We try to always pay as much as possible.
Unfortunately we don't purchase or repair any devices other than the ones listed on our site at this time, you can always send us feedback about any devices you think we should add!
If you use a carrier that isn't listed (and your phone is not unlocked) please select "Sprint" to receive the correct quote.
Yes, click on "Log In" at the top right of this page to see a history of the devices you've mailed in as well as a current status for any open orders.
Unfortunately we are not available anywhere outside of the United States right now, but feel free to send us a message and let us know where you'd like us to expand to next!
Most of the phones that we purchase are refurbished and resold so that they are able to find a great second home and all the ones that can't be fixed get recycled!
We make sure that every device is completely cleared before we ever let it out of our doors!
